1 Introduction
At ClaimPress Inc. ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website claimpress.com (the "Site") and use our claim negotiation and adjustment services.
By accessing or using our Site and services, you agree to the terms of this Privacy Policy.
2 Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information").
Information You Provide to Us Directly
When you file a claim review, contact us, or sign up for our services, we may collect:
- Identity Data: Name, date of birth, and government-issued ID (if required for claim verification).
- Contact Data: Email address, mailing address, property address (insured location), and phone number.
- Claim & Insurance Data: Insurance carrier names, policy numbers, claim numbers, estimates, settlement offers, photos/videos of property damage, and incident descriptions.
- Financial Data: Payment information (credit card or bank details) for service fees or settlement disbursements.
Information We Collect Automatically
When you visit our Site, we may automatically collect:
- Device Data: IP address, browser type, operating system, and device IDs.
- Usage Data: Pages viewed, time spent on pages, and referring website addresses.
- Location Data: General geographic location based on IP address to determine service eligibility.
3 How We Use Your Information
We use your data to facilitate the successful negotiation of your insurance claim. Specifically, we use it to:
- Provide Services: Evaluate your claim, communicate with insurance carriers, and negotiate settlements.
- Communicate: Send updates regarding your claim status, appointment reminders, and customer support messages.
- Marketing: Send newsletters or service information (opt-out available).
- Improvement: Analyze Site usage to enhance user experience and marketing strategies (e.g., "Success Stories").
- Compliance: Enforce our terms and comply with legal requirements.
5 Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information, including SSL encryption and secure servers. However, no method of transmission over the Internet is 100% secure.
6 Cookies and Tracking Technologies
We use cookies to enhance your experience:
- Essential Cookies — Required for the Site to function properly.
- Analytics Cookies — For example, Google Analytics, to understand how visitors use our Site.
- Marketing Cookies — To deliver relevant advertising and track campaign performance.
You may control cookies through your browser settings.
7 SMS / Text Message Communications
By providing your phone number, you consent to receive messages from ClaimPress Inc. regarding your claim. Message and data rates may apply. Reply "STOP" to opt-out.
We do not share your phone number with third parties for their marketing purposes.
8 Data Retention
We will retain your personal information only as long as necessary for the purposes described in this Policy or to comply with our legal obligations.
9 Your Privacy Rights
Depending on your location, you may have the right to:
- Access — Request copies of the personal data we hold about you.
- Correction — Request corrections to any inaccurate information we hold.
- Deletion — Request deletion of your personal data (subject to applicable legal exceptions).
To exercise these rights, contact us at info@claimpress.com.
10 Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
11 Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically to stay informed about how we protect your information.
12 Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: