Accessibility Statement

1 Our Commitment to Accessibility

ClaimPress Inc. is committed to ensuring that our website and services are accessible to all people, including individuals with disabilities. We believe that everyone — regardless of ability — deserves equal access to information about their insurance rights and the public adjusting services available to them.

We are continuously working to improve the accessibility of claimpress.com and to ensure that it conforms to recognized international accessibility standards. This statement reflects our current status and our ongoing commitment to improvement.

Accessibility is not a one-time project. We treat it as an ongoing responsibility and integrate accessibility review into our website development and content publishing processes.

2 Accessibility Standard

Our target standard is the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA is the standard referenced by the Americans with Disabilities Act (ADA) as interpreted by U.S. federal courts and the Department of Justice, and is the benchmark used in most U.S. website accessibility litigation and compliance guidance.

WCAG 2.1 is organized around four core principles — that web content must be:

• Perceivable — Information and interface components must be presentable to users in ways they can perceive, including through assistive technologies such as screen readers.
• Operable — Interface components and navigation must be operable, including by keyboard alone without requiring a mouse.
• Understandable — Information and the operation of the interface must be understandable, with clear language and predictable behavior.
• Robust — Content must be robust enough to be interpreted reliably by a wide variety of user agents, including current and future assistive technologies.

3 Conformance Status

This website is partially conformant with WCAG 2.1 Level AA. Partial conformance means that some parts of the content do not yet fully conform to the accessibility standard. The table below summarizes the conformance status of major site components.

4 Known Limitations

We are aware of the following accessibility limitations currently present on this website. We are actively working to resolve each one. If you encounter any of these issues and need assistance in the meantime, please use the contact information in Section 8 below.

• Form labels: Hero and CTA contact forms on service pages use placeholder text in lieu of visible <label> elements. Users relying on screen readers may not receive full field descriptions. We are updating all forms to include persistent visible labels.
• FAQ aria-expanded: FAQ toggle buttons do not currently include aria-expanded state indicators. Screen reader users may not be informed whether an answer panel is open or closed. This fix is scheduled for the next site update.
• Decorative icon markup: Some SVG icons used decoratively do not yet carry aria-hidden="true" markup, which may cause screen readers to announce unnecessary content. We are auditing and updating all icon usage.
• Muted text contrast: Certain secondary text elements using our muted gray palette (#64748b) may fall below the WCAG 4.5:1 contrast ratio requirement at small sizes. We are reviewing and adjusting affected text elements.
• Skip navigation link: A skip-to-main-content link has been implemented on this page and legal pages. It is being added to all remaining page templates.
• Animation: Some decorative animations (such as pulsing badge indicators) do not yet fully respect the prefers-reduced-motion media query on all pages. This is being corrected site-wide.

5 Accessibility Features Currently Implemented

The following accessibility features are already in place across all or most pages of this website:

• Semantic HTML structure — Pages use appropriate heading hierarchy (h1 through h3), landmark regions (<main>, <nav>, <footer>), and structured list elements.
• Keyboard navigation — All interactive elements (links, buttons, form fields) are reachable and operable by keyboard alone using Tab, Shift+Tab, Enter, and Space.
• Focus-visible styles — Keyboard focus indicators are visible on interactive elements across legal and accessibility pages, with a 3px solid outline using our primary blue color.
• Responsive design — All pages reflow gracefully at any viewport size from 320px upward, without loss of content or functionality, and without requiring horizontal scrolling.
• No keyboard traps — No interactive component traps keyboard focus; users can always navigate away using standard keyboard controls.
• Consistent navigation — The site header, navigation menu, and footer appear consistently in the same location and order on all pages.
• Descriptive link text — Links use descriptive text that identifies the destination or purpose without relying on surrounding context.
• Text resizing — All text can be resized up to 200% using browser zoom without loss of content or functionality.
• No auto-playing media — This website contains no auto-playing audio or video content.
• No seizure-triggering content — No content flashes more than three times per second.

6 Assistive Technology Compatibility

We aim to ensure that claimpress.com is compatible with the following commonly used assistive technologies:

• NVDA screen reader with Mozilla Firefox (Windows)
• JAWS screen reader with Google Chrome (Windows)
• VoiceOver with Safari (macOS and iOS)
• TalkBack with Chrome (Android)
• Dragon NaturallySpeaking voice control (Windows)

We test against these combinations during development and after significant updates. If you experience compatibility issues with your assistive technology that are not listed in Section 4, please let us know using the feedback form below.

7 Alternative Ways to Access Our Services

If you are unable to access any part of our website due to a disability or accessibility barrier, we want to make sure you can still reach us and receive full access to our services. We offer the following alternatives:

• Phone: Call us directly at (212) 658-0988. A team member can walk you through any information on our website, assist you with a claim review request, or answer any questions verbally.
• Email: Send us a message at info@claimpress.com and we will respond within one business day with any information you need in an accessible format.
• In-person consultation: We can arrange an in-person meeting at a location accessible to you. Please contact us to make arrangements.
• Document formats: If you require any of our service information, policy summaries, or claim-related documents in an alternative format — such as large print, plain text, or a screen reader-compatible file — please contact us and we will provide it at no cost.

We respond to all accessibility accommodation requests within 2 business days.

8 Feedback & Accessibility Contact

We welcome your feedback on the accessibility of claimpress.com. If you encounter a barrier, find a page difficult to use, or want to request an accommodation, please let us know. Your feedback directly informs our remediation priorities.

Submit an Accessibility Report

Use this form to report a specific barrier or request an accommodation. We respond within 2 business days.

9 Enforcement & Escalation

If you are not satisfied with our response to your accessibility feedback or accommodation request, you may contact the following bodies:

• U.S. Department of Justice — ADA Information Line: 1-800-514-0301 (voice) or 1-800-514-0383 (TTY). The DOJ provides information about ADA requirements and accepts complaints about ADA violations at www.ada.gov (opens in new tab).
• New York State Division of Human Rights: Handles complaints related to disability discrimination in places of public accommodation in New York State at dhr.ny.gov (opens in new tab).
• NYC Commission on Human Rights: Accepts complaints related to disability discrimination in New York City at nyc.gov/cchr (opens in new tab).

We encourage you to contact us directly first so we have the opportunity to address your concern promptly.

This Accessibility Statement was last reviewed and updated in March 2026. We review and update this statement at least annually and following any significant site redesign or content update.